We bring unified data fabrics, demand AI and customer copilots to Tier-1 retail — lifting conversion, margin and lifetime value while collapsing the back-office cost-to-serve.
01 — Thesis
Unified commerce was a promise. For most retailers, it’s still a stitched-together set of channels with the customer carrying the seams. AI does not fix this on its own.
We re-architect retail around a customer-grade data fabric, with demand AI, pricing intelligence and copilots wired into store and digital channels. The same brand. The same experience. Across every shelf.
We start every engagement by being precise about the failure modes you are operating around — because that is what your roadmap is really about.
Store, e-com and marketplace data unlinked at the decision layer.
Forecasts fail at promo, NPD and weather edges — stockouts and markdowns compound.
Promo dependency, price drift and basket dilution erode unit economics every quarter.
Store associates underserved by tooling — high turnover, low conversion.
Region-specific consent regimes and identity fragmentation cap personalization.
Manual finance, claims and merchandising tasks eat margin.
How we run a retail engagement — from unified commerce to customer intelligence — as a fan of focused dossiers.
MISSION PHASE
Deploy demand forecasting, pricing copilots, inventory agents, customer support AI and back-office automation that improve speed, conversion and margin.
MISSION PHASE
Build unified commerce platforms, customer apps, store associate tools, loyalty systems, order dashboards and omnichannel retail experiences.
MISSION PHASE
Unify e-commerce, store, marketplace, CRM, loyalty and consent data into one governed fabric for personalization, segmentation and customer decisioning.
MISSION PHASE
Launch Shopify and Shopify Plus storefronts for retail brands with product discovery, personalization, checkout optimization and integrated operations.
MISSION PHASE
Turn inventory, pricing, demand, basket, promotion and customer behaviour data into AI-powered dashboards, forecasts and margin-improving decisions.
A unified-commerce reference architecture for omnichannel retail — stitched at the customer, not the channel.
Store, app, web, voice
POS, e-com, marketplace, social
OMS, payments, fulfilment
ERP, CDP, CRM, WMS
Customer 360 fabric, lineage
Demand, pricing, copilots
Causal commerce models
Six categories of commerce intelligence systems, shipped into production — connecting customers, channels, operations, data and AI.
AI copilots that guide customers through discovery, recommendations, support, loyalty and checkout journeys across web, app and store.
Connect POS, inventory, orders, customers, procurement, finance, fulfillment, and analytics into one intelligent retail management system.
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We commit to a small, opinionated stack per industry — with the right escape hatches when your enterprise demands them. Below is the working ecosystem for this practice.
A senior partner replies within 24 hours with a tangible plan, validated against your protocols, payers and regulators.
